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FAQ
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FAQ

  • With our wide range of hair extensions, we want to give you the opportunity to find the hair that suits you and your needs. To sort things out and make it easy for you, we have collected the most frequently asked questions about hair extensions in one place. Start your hair extensions journey today, and make our passion yours!

    HAIR EXTENSIONS
    Q1.What quality hair do you supply for the hair extensions?
    A

    We’re mainly supplying two kinds of hair material to your local market, one is the best quality Virgin Human Hair,which is cut directly from donors, only some thin and young hair selected, have a soft and silky feeling, can last to 12 months with good care,mainly for high-end market. Another is regular remy human hair, with also has good quality with competitive price, can last to 6 months, it’s good choice for middle market.

    Q2.Which hair ratio do you supply?
    A

    The two popular ratio is double drawn and single drawn. The double drawn has very thick end, fuller looking almost without short hair. Single drawn is the most common hair for salons, though the end of which is less thick, the price of which is much cheaper, it’s good choice for stylist to make different design.

    Q3.How to choose the right hair extension colors for my clients?
    A

    We suggest you to order one color ring from us and choose the right color, it’s ok for us to do custom order if you could provide your color swatch to us

    Q4.Can i redye the hair extensions for my clients?
    A

    If you ordered our basic hair color which is only bleached without chemical process ,they can redyed to any other colors as per your clients demands, eg,balayage ,highlight ,platinum blond etc. If you ordered the custom hair color with chemical coloring process, you can darker the color ,but cant lighter it.

    Q5.Can i order the hair extensions with my own brand?
    A

    Yes, we can do the customized package. Please send us your package design in PDF or just send us your logo and we’ll help you make the design by free.

    Q6. What’s your minimum order quantity?
    A

    Sample order, 100g per size per color is acceptable. Bulk order ,the quantity for each style hair extension, it should be 500g each size and color.

    Q7.Can i get the discount when i order in bulk?
    A

    Yes, we would like to give the discount to support you based on our wholesale price when you place bulk order.

    Q8.What’s the production time when i place the order?
    A

    Stock samples can be ship immediately, customized sample order will be ship within 2 weeks and bulk order takes around 3-4 weeks.

    Q9.Can i have a free sample?
    A

    Free samples 30g could be sent for testing, you only need to pay for shipment.

    Q10. What is your payment terms?
    A

    Paypal, Western Union and Bank T/T are acceptable. Paypal is recommended for total amount less than USD1000, bank T/T is recommended for total amount more than USD1000.


    TOPPERS
    Q1.Do you have any toppers in stock now?
    A

    Yes, we do have stock units ready to ship, which only take 5-7 days to delivery your door via DHL/FedEx express. Please contact with our sales consultants to get the fresh inventory.

    Q2.What are your different types of bases?
    A

    The basic topper bases are LACE BASE, MONO BASE, and SILK BASE. Each base style has its own characteristics.The MONO and SILK bases are very popular for hair salons .

    Q3.What type of hair does your toppers?
    A

    We mainly supply the best quality pure virgin human hair for hair toppers,which is cut directly from donors, have a soft and silky feeling, and looks like your own natural hair. They are also the best materials to create the light blond and balayage colors.

    Q4.Can your toppers be colored?
    A

    If you ordered our basic hair color which is only bleached without chemical process, they can redyed to any other colors as per your clients demands. If you ordered the custom hair color with chemical coloring process, you can darker the color, but can’t lighter it. Or take the natural black hair color which without bleached and chemical process, 100% unprocessed hair, you’re able to bleach and dye color again for your clients.

    Q5.Can i stock your hair toppers in my Salon?
    A

    Sure,you can stock our hair toppers in your salon, to be out Online-shop distributors, and Branded wholesalers!

    Q6.Can your customize the hair toppers for my clients?
    A

    Yes ,customize order is acceptable, production time depends on the base style and order details. By the way, please note that the customize orders are unable to refund or return back, because of the customization.

    Q7.How long is the delivery?
    A

    Depends on your location, normally take 5-7 days to delivery your door via DHL/FedEx express.

    Q8.What is your payment terms?
    A

    Paypal, Western Union and Bank T/T are acceptable. Paypal is recommended for total amount less than USD1000, bank T/T is recommended for total amount more than USD1000.


    HAIR SYSTEMS
    Q1.Do you have any hair systems in stock now?
    A

    Yes, we have a lot of stock pieces available for immediate shipment, such as Pu, lace, mono and silk bases, please contact us for a complete catalog of inventory and buy the products you need.

    Q2.What are your different types of bases?
    A

    The popular bases are full skin, full lace, silk, Mono, and combination of two or three kinds of bases.

    Q3. What type of hair does your hair systems?
    A

    Most of hair for hair systems are Indian Hair which is soft and natural .We also supply Chinese hair and European hair for different customers’ request.

    Q4.Can i cut the hair systems ?
    A

    The full skin and lace bases can be cut freely to the right size, other bases can be carefully cut along the already sewn line, according to the size you need.

    Q5.Can your customize the hair systems for my clients?
    A

    Yes, we can customize any style that you and your clients need, no matter whether it is in our catalog or not. You only need to tell us the details of the product, such as size, color, base, curvature, length, etc.

    Q6.How long do I have to wait to customize a toupee?
    A

    Normally, you need to wait three months, but actually the delivery time depends on the current production situation and requires you to communicate with our sales consultants.

    Q7.How long is the delivery?
    A

    We send every order by International Express courier, like DHL, FEDEX, UPS, etc. It will take only few days to arrive:
    To European countries: Around 5 working days.
    To Latin American: Around 7-10 working days.
    To USA: Around 5 working days.

    Q8.What is your payment terms?
    A

    We accept the payment by paypal, western union, and bank transfer.
    We also need your receiver name, address, phone number, zip code, email, so that we can delivery our hair for you at first time when we receive your full payment.

  • With our wide range of hair extensions, we want to give you the opportunity to find the hair that suits you and your needs. To sort things out and make it easy for you, we have collected the most frequently asked questions about hair extensions in one place. Start your hair extensions journey today, and make our passion yours!

    Q1.Can i get a free eyelash sample for testing?
    A

    Yes, we can supply 1-3 free eyelash samples for your check, you just need to pay the shipping cost. Shipping cost based on different country and region.

    Q2.Can you make the eyelash extensions with my label?
    A

    Yes, we can supply private label and also different box tray. Provide your logo and we can design it. MOQ for labels is 1000pcs per design

    Q3.Do you also supply eyelash tools?
    A

    Yes, we also supply tweezers, eye pads, brush, micro swab, tapes, glue ring and more.

    Q4.Which types of eyelash extensions are more popular on the market?
    A

    Silk lash extension and easy fan lash extension are very popular, we suggest you choose lash based on different lash style and eye shape.

    Q5.What’s your minimum order quantity?
    A

    MOQ 5-10 trays for each specification based on different lash style.

    Q6.When i can receive my order?
    A

    Stock style can be sent immediately after getting payment. Custom order production time around 7-30 days based on different order quantity.

    Q7.What is your payment terms?
    A

    Paypal, Western Union and Bank T/T are acceptable. Paypal is recommended for total amount less than USD1000, bank T/T is recommended for total amount more than USD1000.

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